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Privacy Policies

MTRES FOODS LLC and MTRES HOLDING INTERNATIONAL LTD (“we”, “our”, or “us”) are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information when you visit our website, communicate with us, or engage with our services.


1. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Voluntarily:

  • Full name, company name, job title

  • Email address, phone number, postal address

  • Any other information you submit through contact forms, email, or job applications

b) Information Collected Automatically:

  • IP address, browser type, device data, operating system

  • Date and time of your visit, pages viewed, referring URL

  • Interaction data via cookies and analytics tools


2. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your explicit consent

  • The performance of a contract or pre-contractual measures

  • Legal obligations

  • Our legitimate interests (e.g., improving services, ensuring website security)


3. How We Use Your Data

We use personal data for the following purposes:

  • Responding to inquiries and customer service requests

  • Sending marketing communications (if you have opted in)

  • Analyzing and improving our website functionality and user experience

  • Complying with legal and regulatory obligations

  • Internal administrative purposes, including audits and business planning


4. How We Share Your Data

We do not sell, rent, or lease your data. We may share your data with:

  • Service providers and contractors under confidentiality agreements

  • Legal authorities, if required by law or in response to legal process

  • Our affiliates or subsidiaries for operational or business purposes


5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and track website performance. Types include:

  • Strictly necessary cookies

  • Performance and analytics cookies (e.g., Google Analytics)

  • Functional cookies

You can manage or disable cookies through your browser settings.


6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.


7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or outdated data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to processing based on legitimate interests

  • Lodge a complaint with a supervisory authority


8. Data Transfers

Your data may be stored or processed in jurisdictions where we or our service providers operate. In such cases, we ensure appropriate safeguards are in place to protect your information.


9. Data Security

We use administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.


10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from minors without parental consent.


11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.